Frequently Asked Questions

Everything you need to know about our premium loungewear and intimate apparel.

How do I determine my correct size for HANRO products?

To ensure a perfect fit, please refer to our detailed Size Guide available on each product page. Our garments are designed with European sizing standards, and the guide provides measurements for chest, waist, and hips to help you choose accurately.

What is the typical shipping timeframe for my order?

Standard shipping typically takes 3-5 business days within the continental United States. Once your order is dispatched, you will receive a tracking number via email to monitor your package's progress.

What is your return policy for intimate apparel?

We accept returns of unworn, unwashed items in their original packaging with tags attached within 30 days of purchase. For hygiene reasons, please ensure that briefs and swimwear are tried on over your own undergarments.

How should I care for my HANRO garments to ensure longevity?

We recommend machine washing on a delicate cycle with mild detergent and air drying. For our premium silk and wool blends, hand washing is advised to maintain the integrity and softness of the natural fibers.

Are your fabrics sustainably sourced?

Yes, sustainability is at our core. Many of our products are OEKO-TEX® Standard 100 certified, and we prioritize high-quality natural fibers like mercerized cotton, silk, and Micromodal sourced through environmentally responsible processes.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely encrypted to protect your personal information.